4.4 Article

Is It Worth Responding to Reviews? Studying the Top Free Apps in Google Play

Journal

IEEE SOFTWARE
Volume 34, Issue 3, Pages 64-71

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IEEE COMPUTER SOC
DOI: 10.1109/MS.2015.149

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Few developers of the most popular free apps on Google Play responded to reviews. However, responding can produce benefits. Users changed their ratings 38.7 percent of the time following a response, with a median ratings increase of 20 percent.

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