Ethical management of human-AI interaction: Theory development review

AI-based technologies have changed the nature of the symbiosis between humans and AI, and so strategic management of human-AI interaction in organizations requires deeper ethical considerations. Aligning AI with human values requires a systematic understanding of the ethical management of human-AI interaction. We conduct a theoretical review, from a sociotechnical perspective, and analyze ethical management of human-AI interaction through the lens of sociomateriality. Our systematic approach helps explain and clarify the interdependencies between two ethical perspectives - duty and virtue ethics - in sociotechnical systems. We also provide a theoretical framework that leads to seven avenues for future research.

Automated summary

AI-based technologies have had a significant impact on the relationship between humans and AI, leading to the need for organizations to ethically manage human-AI interaction. This study offers a sociotechnical perspective and employs the concept of sociomateriality to analyze the ethical management of human-AI interaction. The findings highlight the interplay between duty and virtue ethics in sociotechnical systems and provide a theoretical framework for future research.