Smart and sustainable hotels: tourism agenda 2030 perspective article

Purpose- This perspective study aims to discuss the inclusion of technology in hotels as a key driver of sustainability.Design/methodology/approach- The paper covers literature and prospects the implementation of smart hotels as a tourism agenda to achieve sustainable development goals.Findings- Smart hotels can provide a better and more efficient tourism service, in terms of operational tasks and sustainable gains, without losing critical human interaction, which can be a tactic to boost the hotel's relationship with their customers.Originality/value- The paper shows how smart hotels can increase business efficiency, and in addition, meet tourist expectations and become more sustainable. In this sense, smart and sustainable hotels deserve to be listed in tourism agenda 2030.

Automated summary

This perspective study explores the integration of technology in hotels as a key driver for sustainable development. By examining literature and prospects, the paper discusses the potential implementation of smart hotels as a tourism agenda to achieve sustainable development goals. The findings highlight the ability of smart hotels to enhance efficiency in tourism services while maintaining human interaction, ultimately improving customer relationships. Therefore, smart and sustainable hotels should be included in the tourism agenda for 2030.