Distance-Based Service Priority: An Innovative Mechanism to Increase System Throughput and Social Welfare

Design of Covid‐19 testing queues

(2022) Luyi Yang et al.   PRODUCTION AND OPERATIONS MANAGEMENT

In-queue priority purchase: a dynamic game approach

(2021) Zhongbin Wang et al.   QUEUEING SYSTEMS

On Designing a Socially Optimal Expedited Service and Its Impact on Individual Welfare

(2021) Ricky Roet-Green et al.   M&SOM-Manufacturing & Service Operations Management

On Queue-Length Information when Customers Travel to a Queue

(2020) Refael Hassin et al.   M&SOM-Manufacturing & Service Operations Management

Revenue Management and the Rise of the Algorithmic Economy

(2020) Ilan Lobel   MANAGEMENT SCIENCE

Pooling Queues with Strategic Servers: The Effects of Customer Ownership

(2020) Mor Armony et al.   OPERATIONS RESEARCH

Challenges and Strategies in Managing Nonprofit Operations: An Operations Management Perspective

(2019) Gemma Berenguer et al.   M&SOM-Manufacturing & Service Operations Management

A Model of Rational Retrials in Queues

(2019) Shiliang Cui et al.   OPERATIONS RESEARCH

Coverage, Coarseness, and Classification: Determinants of Social Efficiency in Priority Queues

(2018) Itai Gurvich et al.   MANAGEMENT SCIENCE

Efficient Ignorance: Information Heterogeneity in a Queue

(2018) Ming Hu et al.   MANAGEMENT SCIENCE

Self-Regulation of an Unobservable Queue

(2018) Moshe Haviv et al.   MANAGEMENT SCIENCE

Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care

(2018) Balaraman Rajan et al.   MANAGEMENT SCIENCE

Equilibrium Strategies in M /M /1 Priority Queues with Balking

(2018) Jinting Wang et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Sharing delay information in service systems: a literature survey

(2018) Rouba Ibrahim   QUEUEING SYSTEMS

Impact of ‘Ideal Clinic’ implementation on patient waiting time in primary healthcare clinics in KwaZulu-Natal Province, South Africa: A before-and-after evaluation

(2018) B A Egbujie et al.   SAMJ SOUTH AFRICAN MEDICAL JOURNAL

The Impact of Inspection Cost on Equilibrium, Revenue, and Social Welfare in a Single-Server Queue

(2017) Refael Hassin et al.   OPERATIONS RESEARCH

Near-Optimality of Coarse Service Grades for Customer Differentiation in Queueing Systems

(2017) Hamid Nazerzadeh et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Treatment-seeking rates in malaria endemic countries

(2016) Katherine E. Battle et al.   MALARIA JOURNAL

A Hotelling queue model with probabilistic service

(2016) Xiaoya Xu et al.   OPERATIONS RESEARCH LETTERS

Self-Selecting Priority Queues with Burr Distributed Waiting Costs

(2016) Srinagesh Gavirneni et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Equilibrium strategies for placing duplicate orders in a single server queue

(2015) Pengfei Guo et al.   OPERATIONS RESEARCH LETTERS

Incentive-Compatible Revenue Management in Queueing Systems: Optimal Strategic Delay

(2013) Philipp Afèche   M&SOM-Manufacturing & Service Operations Management

Using Fairness Models to Improve Equity in Health Delivery Fleet Management

(2013) Jessica H. McCoy et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Pricing Services Subject to Congestion: Charge Per-Use Fees or Sell Subscriptions?

(2011) Gérard P. Cachon et al.   M&SOM-Manufacturing & Service Operations Management

Partitioning of Servers in Queueing Systems During Rush Hour

(2008) Bin Hu et al.   M&SOM-Manufacturing & Service Operations Management