Journal
IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT
Volume 69, Issue 5, Pages 2218-2233Publisher
IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC
DOI: 10.1109/TEM.2020.3004610
Keywords
Organizations; Resilience; Computer crime; Information systems; Supply chains; Cyberattacks; decision making; organizational resilience; strategic responses; tactical responses
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This article develops a unique model of organizational resilience architecture with a focus on organizations' responses to cyberattacks. Through analyzing recent cases, the article identifies strategic and tactical responses organizations use to recover from cyberattacks. The responses are grouped into three stages, demonstrating the steps organizations can take to enhance resilience and design strategies to withstand cyberattacks and security breaches.
This article develops a unique model of organizational resilience architecture with an emphasis on the ways in which organizations respond to cyberattacks. The model elucidates the dynamics and approaches through which organizations mobilize and utilize expertise and resources to combat the effects of cyberattacks on normal business operations. Drawing on recent cases of cyberattacks against organizations, the article identifies a host of strategic and tactical responses victims used to aid recovery and return to daily activities. The responses are grouped into three stages to demonstrate the steps that organizations can take to enhance their resilience: Stage 1 focuses on proactive environmental scanning and locating potential threats and attacks, Stage 2 emphasizes neutralizing threats and attacks, and Stage 3 focuses on redesigning, upgrading, and updating human, technological, and financial resources. On this basis, the article sheds light on levels of organizational resilience and strategies for organizational design in withstanding cyberattacks and security breaches. The theoretical and practical implications of these findings are discussed.
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