How Customer Requests Influence Frontline Employee Job Outcomes: The Role of Personal Appraisal Tendencies and Situational Customer Demandingness

Published 2021 View Full Article

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Title
How Customer Requests Influence Frontline Employee Job Outcomes: The Role of Personal Appraisal Tendencies and Situational Customer Demandingness
Authors
Keywords
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Journal
JOURNAL OF RETAILING
Volume 98, Issue 2, Pages 315-334
Publisher
Elsevier BV
Online
2021-04-16
DOI
10.1016/j.jretai.2021.03.005
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