Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study

Title
Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study
Authors
Keywords
-
Journal
International Journal of Hospitality Management
Volume 104, Issue -, Pages 103245
Publisher
Elsevier BV
Online
2022-05-26
DOI
10.1016/j.ijhm.2022.103245

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