Journal
JOURNAL OF BUSINESS RESEARCH
Volume 142, Issue -, Pages 648-662Publisher
ELSEVIER SCIENCE INC
DOI: 10.1016/j.jbusres.2022.01.024
Keywords
Flexible working; Digital technologies; Remote work; Systematic literature review
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This paper conducts a systematic review of the downsides and unintended consequences of flexible working practice (FWP) by analyzing academic studies from the past 11 years. It proposes a holistic approach to address these issues and identifies future research directions.
Flexible working practice (FWP) has been acclaimed as the practice of the 21st century, and it is likely to continue as humans engage with new technologies in the world of work. Studies have signaled caution in the adoption of FWP, drawing attention to its many downsides. In this paper, we undertake an approximately 11year systematic review (2011-mid-2021) of scholarship that has examined FWPs. We focus on the downsides and unintended consequences regarding this concept. Following the rapid growth in remote working arrangements in the digital era, we map out the intellectual structure of these studies and uncover the hidden costs of FWP as well as its implication for employees, managers of technological platforms, organizations, and society. We identify the gaps in understanding these pitfalls and propose a holistic approach with health, legal, and spatial dimensions while indicating directions for future research.
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