Aspect-based approach to measure performance of financial services using voice of customer

Title
Aspect-based approach to measure performance of financial services using voice of customer
Authors
Keywords
Analytic hierarchy process, Aspect-level sentiment analysis, Information system, Online reviews, MCDM
Publisher
Elsevier BV
Online
2019-12-24
DOI
10.1016/j.jksuci.2019.12.009

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