A multi-phased QFD based optimization approach to sustainable service design

Title
A multi-phased QFD based optimization approach to sustainable service design
Authors
Keywords
Service design, Sustainability, Barriers, Mitigation strategies, Fuzzy-QFD
Journal
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
Volume 171, Issue -, Pages 165-178
Publisher
Elsevier BV
Online
2015-10-03
DOI
10.1016/j.ijpe.2015.09.023

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