Review
Business
Nannan Xi, Juho Hamari
Summary: Virtual reality (VR) technologies are increasingly recognized for their potential applications in the retail and shopping industry. However, there is still a lack of comprehensive understanding in this area. By systematically reviewing existing literature, it is evident that VR and related stimuli have positive effects on consumer psychology and behavior in shopping environments. Future research should focus on further developing concepts, themes, methodologies, and technologies related to VR in shopping.
JOURNAL OF BUSINESS RESEARCH
(2021)
Article
Psychology, Multidisciplinary
Jian Wang, Fakhar Shahzad, Imran Khan, Abdul Waheed Siyal
Summary: This study aims to validate the relationship between online trust and user intentions towards f-commerce, as well as investigate the impact of perceived value and e-commerce trust on usage intention. The findings indicate that antecedents of trust positively influence user intentions towards f-commerce, with females showing greater interest in utilizing f-commerce for online shopping.
FRONTIERS IN PSYCHOLOGY
(2022)
Review
Business
Artem Redine, Sameer Deshpande, Charles Jebarajakirthy, Jiraporn Surachartkumtonkun
Summary: This paper provides a comprehensive analysis of academic research on impulse buying, synthesizing the literature and suggesting a future research agenda. The study shows that impulse buying research is fragmented and evolving as it moves from traditional retail to online channels. Additionally, a conceptual framework is proposed to explain the antecedents and mediators of impulse buying behavior. The review also identifies overlooked areas in the literature and offers insightful directions for further research.
INTERNATIONAL JOURNAL OF CONSUMER STUDIES
(2023)
Review
Computer Science, Artificial Intelligence
Himangshu Paul, Alexander Nikolaev
Summary: As online review systems become more popular, competitors resort to unethical practices to manipulate consumers, prompting the research community to reassess current strategies for combating fake reviews.
DATA MINING AND KNOWLEDGE DISCOVERY
(2021)
Review
Business
Diksha Singh, Vidushi Pandey
Summary: This study systematically reviews the literature on various dimensions of online content in social commerce and how these dimensions influence customer-level outcomes. The findings reveal an evolution of content dimensions and consumer behavior outcomes.
INTERNATIONAL JOURNAL OF CONSUMER STUDIES
(2023)
Article
Business
Muhammad Bilal Gulfraz, Muhammad Sufyan, Mekhail Mustak, Joni Salminen, Deepak Kumar Srivastava
Summary: Research suggests that the online customers' shopping experience (OCSE) is a strong predictor of online impulsive buying behavior. This study examines the influence of functional and psychological dimensions of the OCSE on online impulsive buying within e-commerce platforms. The findings show a positive relationship between the tested dimensions of the OCSE and customers' online impulsive buying. Attitudinal loyalty mediates this relationship, while customers' self-control moderates the relationship between attitudinal loyalty and online impulsive buying.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2022)
Article
Green & Sustainable Science & Technology
Artur Strzelecki, Mariia Rizun
Summary: This research focuses on the impact of a personal data breach incident on consumers' shopping behavior. The results show that although trust in Morele.net decreased after the incident, it did not affect consumers' overall attitudes towards online shopping. Some affected consumers will stop shopping on Morele.net, but they will continue to shop in other online stores.
Article
Mathematics
Luis Miguel Lopez-Bonilla, Borja Sanz-Altamira, Jesus Manuel Lopez-Bonilla
Summary: This study examines the influence of self-consciousness dimensions on consumer adoption of online shopping, finding that public self-consciousness significantly predicts online shopping adoption and negatively affects perceived ease of use and usefulness. These results may have important implications for segmenting users of self-service technologies.
Article
Business
Xin Hu, Liuyi He, Junjun Liu
Summary: This study investigates the impact of customer status in hierarchical loyalty programs on the valence of online reviews. The results show that a customer's need for status leads to a negative rating bias, while the need for social conformity can alleviate such bias.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2022)
Review
Business
Kandarp Singh, Rituparna Basu
Summary: Motivated by the evolving technology-driven retail environment, researchers have studied various aspects of online consumer behavior over the past two decades. This article critically assesses the research gaps in this domain and provides future research directions using a systematic methodology. The findings indicate limited application of theories, with a focus on developed nations. Experimental and survey-based studies were common in terms of methodology. Future research is recommended to use combined theories and explore other categories such as online experiential luxury and second-hand products.
INTERNATIONAL JOURNAL OF CONSUMER STUDIES
(2023)
Article
Multidisciplinary Sciences
Amjad Ur Rehman, Shahid Bashir, Asif Mahmood, Haroon Karim, Zameer Nawaz
Summary: This research enhances the understanding of customer behavior by examining the relationships between e-shopping service quality and drivers, as well as the moderating role of offline brand trust in e-shopping intention and adoption.
Article
Psychology, Multidisciplinary
Hao Chen, Weiqing Xiong, Peichen Xiong
Summary: This study analyzes the incentives for monopoly and competitive platforms to improve consumer information levels based on two-sided market theory. In a monopoly model, higher information levels lead to lower fees charged to merchants and increased platform profits; while in a competitive model, higher information levels attract more merchants, reduce user fees, and decrease platform profits.
FRONTIERS IN PSYCHOLOGY
(2022)
Review
Computer Science, Cybernetics
Dennis Paulino, Antonio Correia, Joao Barroso, Hugo Paredes
Summary: Online microtask labor plays an important role in providing job opportunities for people who were excluded from the labor market, but also brings challenges in task assignment. Cognitive personalization can be used to assess the cognitive profile of workers and match them with suitable tasks. This study conducted a systematic literature review of 20 primary studies published from 2010 to 2020, revealing the presence of accurate levels of cognitive personalization in digital labor and potential improvement in worker performance.
USER MODELING AND USER-ADAPTED INTERACTION
(2023)
Review
Transportation
Huyen T. K. Le, Andre L. Carrel, Harsh Shah
Summary: The rise of e-commerce has led to significant changes in personal travel and activities, with most studies finding that online shopping substitutes for traditional shopping travel. However, research has mainly focused on trip frequency and neglected other travel outcomes, while few studies have considered the modification effect which is important for travel demand management. Previous studies have not reached a consensus on the dominant effect of online shopping due to diversity in variables, goods types, study areas, and analytic methods.
Article
Social Issues
Min Zhou, Jinlong Huang, Kexin Wu, Xin Huang, Nan Kong, Kathryn S. Campy
Summary: The study proposed an extended theoretical model from UTAUT2 to investigate the factors influencing consumers' adoption of live e-commerce shopping. Performance expectancy, effort expectancy, hedonic motivation, habit, and trust were found to significantly impact consumers' behavioral intention, while social influence and price value were not significant factors. Facilitating conditions, habit, trust, and behavioral intention were significant determinants of use behavior towards live e-commerce shopping. Demographic variables such as gender, age, education, and income also played significant moderating roles in the theoretical model.
TECHNOLOGY IN SOCIETY
(2021)