Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry

Published 2021 View Full Article

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Title
Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Authors
Keywords
-
Journal
Service Business
Volume 15, Issue 4, Pages 667-694
Publisher
Springer Science and Business Media LLC
Online
2021-11-12
DOI
10.1007/s11628-021-00461-w
References
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