Innovation capability: The impact of e-CRM and COVID-19 risk perception

Title
Innovation capability: The impact of e-CRM and COVID-19 risk perception
Authors
Keywords
Customer orientation, Knowledge management, Risk perception, Innovation capability, Technology-based CRM, Hotel sector
Journal
TECHNOLOGY IN SOCIETY
Volume 67, Issue -, Pages 101725
Publisher
Elsevier BV
Online
2021-09-02
DOI
10.1016/j.techsoc.2021.101725

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