Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis

Published 2021 View Full Article

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Title
Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis
Authors
Keywords
Customer experience, Bibliometric analysis, Grounded theory, Thematic content analysis, PRISMA, Experience economy
Journal
International Journal of Hospitality Management
Volume 100, Issue -, Pages 103082
Publisher
Elsevier BV
Online
2021-10-22
DOI
10.1016/j.ijhm.2021.103082
References
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