Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands

Published 2021 View Full Article

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Title
Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands
Authors
Keywords
Service experience, Emotional attachment, Relational quality, Customer engagement, Value co-creation, Moderating effects
Journal
International Journal of Hospitality Management
Volume 99, Issue -, Pages 103057
Publisher
Elsevier BV
Online
2021-09-10
DOI
10.1016/j.ijhm.2021.103057

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