A customer satisfaction evaluation model for logistics services using fuzzy analytic hierarchy process
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Title
A customer satisfaction evaluation model for logistics services using fuzzy analytic hierarchy process
Authors
Keywords
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Journal
INDUSTRIAL MANAGEMENT & DATA SYSTEMS
Volume 116, Issue 5, Pages 1024-1042
Publisher
Emerald
Online
2016-05-26
DOI
10.1108/imds-09-2015-0389
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