The emotional influence on satisfaction and complaint behavior in hedonic and utilitarian services

Published 2021 View Full Article

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Title
The emotional influence on satisfaction and complaint behavior in hedonic and utilitarian services
Authors
Keywords
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Journal
International Journal of Quality and Service Sciences
Volume 13, Issue 3, Pages 471-488
Publisher
Emerald
Online
2021-08-16
DOI
10.1108/ijqss-02-2020-0019

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