An improvement or a gimmick? The importance of user perceived values, previous experience, and industry context in human–robot service interaction

Title
An improvement or a gimmick? The importance of user perceived values, previous experience, and industry context in human–robot service interaction
Authors
Keywords
Service robot, Human–robot service interaction, Experience quality, Perceived value, Previous experience, Future behavioral intention
Journal
Journal of Destination Marketing & Management
Volume 21, Issue -, Pages 100645
Publisher
Elsevier BV
Online
2021-07-27
DOI
10.1016/j.jdmm.2021.100645

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