Trust me, I'm a bot – repercussions of chatbot disclosure in different service frontline settings

Published 2021 View Full Article

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Title
Trust me, I'm a bot – repercussions of chatbot disclosure in different service frontline settings
Authors
Keywords
-
Journal
Journal of Service Management
Volume ahead-of-print, Issue ahead-of-print, Pages -
Publisher
Emerald
Online
2021-06-16
DOI
10.1108/josm-10-2020-0380
References
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