How should intelligent agents apologize to restore trust? Interaction effects between anthropomorphism and apology attribution on trust repair
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Title
How should intelligent agents apologize to restore trust? Interaction effects between anthropomorphism and apology attribution on trust repair
Authors
Keywords
Trust repair, Artificial intelligence, CASA paradigm, Automation bias, Anthropomorphism, Apology attribution
Journal
TELEMATICS AND INFORMATICS
Volume 61, Issue -, Pages 101595
Publisher
Elsevier BV
Online
2021-02-24
DOI
10.1016/j.tele.2021.101595
References
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