The future of service: The power of emotion in human-robot interaction

Title
The future of service: The power of emotion in human-robot interaction
Authors
Keywords
Human-robot interaction, Emotional contagion, Machine learning, Sentiment, Facial recognition, Consumer experience, Service robot
Journal
Journal of Retailing and Consumer Services
Volume 61, Issue -, Pages 102551
Publisher
Elsevier BV
Online
2021-04-08
DOI
10.1016/j.jretconser.2021.102551

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