Investigating managers' understanding of chatbots in the Korean financial industry

Title
Investigating managers' understanding of chatbots in the Korean financial industry
Authors
Keywords
AI, Chatbot, Korean financial industry, Digital transformation, Social representation theory, Core-periphery analysis
Journal
COMPUTERS IN HUMAN BEHAVIOR
Volume 120, Issue -, Pages 106747
Publisher
Elsevier BV
Online
2021-02-16
DOI
10.1016/j.chb.2021.106747

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