Service Failure and Recovery in B2B Markets – A Morphological Analysis

Title
Service Failure and Recovery in B2B Markets – A Morphological Analysis
Authors
Keywords
Service Failure, Service Recovery, B2B, Morphological Analysis
Journal
JOURNAL OF BUSINESS RESEARCH
Volume 131, Issue -, Pages 763-781
Publisher
Elsevier BV
Online
2020-10-08
DOI
10.1016/j.jbusres.2020.09.025

Ask authors/readers for more resources

Reprint

Contact the author

Add your recorded webinar

Do you already have a recorded webinar? Grow your audience and get more views by easily listing your recording on Peeref.

Upload Now

Become a Peeref-certified reviewer

The Peeref Institute provides free reviewer training that teaches the core competencies of the academic peer review process.

Get Started