AI Technology and Online Purchase Intention: Structural Equation Model Based on Perceived Value

(1) Background: AI technology has been deeply applied to online shopping platforms to provide more accurate and personalized services for consumers. It is of great significance to study the different functional experiences of AI for consumers to improve the current application status of AI technology. (2) Method: Based on the SOR model, this study divides the AI technology experienced by the consumers of online shopping platforms into three dimensions: accuracy, insight, and interaction experience. The perceived value is taken as the mediating variable from the prospect of perceived utility value and perceived hedonic value. This article uses empirical research methods to analyze the effect of the three dimensions of online shopping AI experience to research the internal influence mechanism of consumers' purchase intention. (3) Results: 1. The accuracy, insight, and interaction experience of AI marketing technology each have a significant positive impact on consumers' perceived utility value and hedonic value; 2. Both the perceived utility value and perceived hedonic value obtained by an AI technology experience can promote the formation of consumers' purchase intention; 3. The perceived hedonic value was better than perceived utility value at promoting the consumers' purchase intention.

Automated summary

The study found that the accuracy, insight, and interaction experience of AI in online shopping platforms have a positive impact on consumers' perceived value, thereby promoting the formation of purchase intention. Additionally, perceived hedonic value is more effective than perceived utility value in promoting consumers' purchase intention.