A re-examination of experience service offering and regular service pricing under profit maximization

Published 2016 View Full Article

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Title
A re-examination of experience service offering and regular service pricing under profit maximization
Authors
Keywords
Queueing, Customer experience, Pricing, Economic intuitions, Managerial insights
Journal
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
Volume 254, Issue 3, Pages 907-915
Publisher
Elsevier BV
Online
2016-05-21
DOI
10.1016/j.ejor.2016.05.023

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