The connection and disconnection between e-commerce businesses and their customers: Exploring the role of engagement, perceived usefulness, and perceived ease-of-use

Title
The connection and disconnection between e-commerce businesses and their customers: Exploring the role of engagement, perceived usefulness, and perceived ease-of-use
Authors
Keywords
Consumer online decision making, Regulatory focus and regulatory fit theory, Engagement, Shopping experience, Perceived usefulness, Perceived ease of use
Journal
Electronic Commerce Research and Applications
Volume 20, Issue -, Pages 69-86
Publisher
Elsevier BV
Online
2016-10-09
DOI
10.1016/j.elerap.2016.10.001

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