Journal
TECHNOVATION
Volume 118, Issue -, Pages -Publisher
ELSEVIER
DOI: 10.1016/j.technovation.2021.102222
Keywords
Servitization; Digitization; Smartization; Product -service innovation; Platform leverage logics; Business model adaptation
Funding
- China Scholarship Council [201806630047]
- National Natural Science Foundation of China [71874152, 71732008, 71572187]
- Fundamental Research Funds for the Central Universities
- Chinese Academy of Engineering [2016-XZ-17]
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This study aims to explore how companies leverage platforms for servitization in an Industry 4.0 context. Based on research conducted on four Chinese textile and apparel manufacturing companies, the study reveals the companies' achievements in digital and smart servitization enabled by platform leveraging and provides implementation approaches. The study also identifies platform-based servitization destinations and pathway dynamics.
Digitization is receiving a lot of interest in recent servitization research, but the use of platform-based Industry 4.0 technologies to boost product-service innovation (PSI) is less covered. This study aims to explore how companies successfully leverage platforms for servitization in an Industry 4.0 context. Building on theories of PSI, platform leverage and business model adaptation (BMA), we use longitudinal and interpretive research methods to conduct an exploratory study of the servitization pathways of four Chinese textile and apparel manufacturing companies. Results reveal companies' roadmaps in undertaking digital and smart servitization strategies enabled by platform leveraging, and show the implementation approaches for related BMA. Further analysis identifies platform-based servitization destinations and pathway dynamics. This study constructs a theoretical basis and a typology for explaining platform-based servitization.
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