Systematic Review: Trust-Building Factors and Implications for Conversational Agent Design

Conversational agents in healthcare: a systematic review

(2018) Liliana Laranjo et al.   JOURNAL OF THE AMERICAN MEDICAL INFORMATICS ASSOCIATION

A Meta-Analysis of Factors Influencing the Development of Trust in Automation

(2016) Kristin E. Schaefer et al.   HUMAN FACTORS

Effects of form and motion on judgments of social robots׳ animacy, likability, trustworthiness and unpleasantness

(2016) Álvaro Castro-González et al.   INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES

Do Robot Performance and Behavioral Style affect Human Trust?

(2014) Rik van den Brule et al.   International Journal of Social Robotics

The Uncanny Valley [From the Field]

(2012) Masahiro Mori et al.   IEEE ROBOTICS & AUTOMATION MAGAZINE

A Meta-Analysis of Factors Affecting Trust in Human-Robot Interaction

(2011) Peter A. Hancock et al.   HUMAN FACTORS

Embodied Conversational Agent-Based Kiosk for Automated Interviewing

(2011) Jay F. Nunamaker et al.   JOURNAL OF MANAGEMENT INFORMATION SYSTEMS

Persuasive robotic assistant for health self-management of older adults: Design and evaluation of social behaviors

(2009) Rosemarijn Looije et al.   INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES

Evaluating Anthropomorphic Product Recommendation Agents: A Social Relationship Perspective to Designing Information Systems

(2009) Lingyun Qiu et al.   JOURNAL OF MANAGEMENT INFORMATION SYSTEMS

Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement

(2009) David Moher et al.   PLOS MEDICINE