Customer-centric prioritization of process improvement projects

Published 2020 View Full Article

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Title
Customer-centric prioritization of process improvement projects
Authors
Keywords
Business process management, Business process improvement, Process decision-making, Customer centricity, Project portfolio selection, Kano model
Journal
DECISION SUPPORT SYSTEMS
Volume 133, Issue -, Pages 113286
Publisher
Elsevier BV
Online
2020-03-20
DOI
10.1016/j.dss.2020.113286

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