Customer switching behavior analysis in the telecommunication industry via push-pull-mooring framework: A machine learning approach

Published 2020 View Full Article

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Title
Customer switching behavior analysis in the telecommunication industry via push-pull-mooring framework: A machine learning approach
Authors
Keywords
Churn prediction, Machine learning, Telecommunication, Push-pull-mooring, Customer behavior
Journal
COMPUTERS & INDUSTRIAL ENGINEERING
Volume 144, Issue -, Pages 106476
Publisher
Elsevier BV
Online
2020-04-14
DOI
10.1016/j.cie.2020.106476

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