Customized and knowledge-centric service design model integrating case-based reasoning and TRIZ

Published 2019 View Full Article

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Title
Customized and knowledge-centric service design model integrating case-based reasoning and TRIZ
Authors
Keywords
Service design, Theory of Inventive Problem-Solving (TRIZ), Case-Based Reasoning (CBR), Shopping navigation service
Journal
EXPERT SYSTEMS WITH APPLICATIONS
Volume 143, Issue -, Pages 113062
Publisher
Elsevier BV
Online
2019-11-03
DOI
10.1016/j.eswa.2019.113062

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