4.5 Article

Efficiency creep and shadow innovation: enacting ambidextrous IT Governance in the public sector

Journal

EUROPEAN JOURNAL OF INFORMATION SYSTEMS
Volume 29, Issue 4, Pages 329-349

Publisher

TAYLOR & FRANCIS LTD
DOI: 10.1080/0960085X.2020.1740617

Keywords

Raquel Benbunan-Fich; Kevin C; Desouza; Kim Normann Andersen; IT Governance; public sector innovation; ambidexterity; public sector; digital government

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The current push towards increased innovation within the public sector calls for new approaches to IT Governance. However, recent findings highlight the aim to avoid trade-offs between innovation and efficiency through organisational ambidexterity. This paper reports a case study of ambidextrous IT Governance in two large government agencies. According to the findings, ambidextrous IT Governance is enacted through two separate but interrelated mechanisms that emerge simultaneously. In terms of exploitation, the efficiency creep mechanism creates a bias for efficiency - rather than innovation-oriented investments. In terms of exploration, the shadow innovation mechanism involves unsanctioned innovation activities. These two mechanisms interplay, in the enactment of ambidextrous IT Governance. The contribution of this study lies in theorising about how ambidextrous IT Governance is enacted in public sector organisations, and how efficiency creep and shadow innovation influence each other. This contribution aids future research and practice on public sector innovation and IT Governance.

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