4.4 Article

Linking Excessive SNS Use, Technological Friction, Strain, and Discontinuance: The Moderating Role of Guilt

Journal

INFORMATION SYSTEMS MANAGEMENT
Volume 37, Issue 2, Pages 94-112

Publisher

TAYLOR & FRANCIS INC
DOI: 10.1080/10580530.2020.1732527

Keywords

Excessive use of smartphone-based SNS; excessive social; hedonic and cognitive use; technology & friction; strain; discontinuance Intention

Funding

  1. Natural Science Foundation of China [71373251, 71422014, 71631006]

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The study investigates how the excessive use of social networking sites (SNSs) on smartphones for social, hedonic, and cognitive purposes leads to three types of technological friction; namely, friction between technology and family, technology and work, and technology and personal health (T-FWP friction), with moderating role of guilt feelings, results in strain and consequently intention to discontinue the use of SNSs. Time-lagged data collected from 505 smartphone-based SNS users provide general support to our hypotheses.

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