An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement
Published 2019 View Full Article
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Title
An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement
Authors
Keywords
-
Journal
KYBERNETES
Volume ahead-of-print, Issue ahead-of-print, Pages -
Publisher
Emerald
Online
2019-12-06
DOI
10.1108/k-04-2019-0269
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