Article
Business
Haksin Chan, Morgan X. Yang, Kevin J. Zeng
Summary: This research focuses on the strategic design of ratings and reviews systems on multi-sided platforms to ensure a steady flow of buyer-generated product knowledge. It presents a theoretical model and identifies exemplary practices through exploratory observations, contributing to theory and practice in the field of multi-sided platforms.
JOURNAL OF BUSINESS RESEARCH
(2022)
Article
Environmental Studies
Xavier Font, Rosa English, Alkmini Gkritzali, Wen (Stella) Tian
Summary: By applying a user-centred design methodology, we gained a deeper understanding of the sustainability value for travel agents, analyzed the failure of sustainability communications on online platforms, explored why agents exclude sustainability information during sales, and investigated opportunities for co-creating value.
TOURISM MANAGEMENT
(2021)
Article
Green & Sustainable Science & Technology
Estephania Delgadillo, Tatiana Reyes, Rupert J. Baumgartner
Summary: This study explores the implementation of Territorial PSS at a city or regional scale to enhance sustainability potential and proposes a framework explaining how sustainable PSS providers develop Territorial networks to facilitate value creation at organizational, network, and territorial levels.
SUSTAINABLE PRODUCTION AND CONSUMPTION
(2021)
Article
Hospitality, Leisure, Sport & Tourism
Ioannis Assiouras, Niklas Vallstroem, George Skourtis, Dimitrios Buhalis
Summary: This paper explores the role of value propositions, practices, and institutions in the tourism ecosystem during COVID-19 and discusses value co-creation and co-destruction. The findings reveal that customers prioritize eudemonic well-being during service mega-disruptions and show sympathy for the well-being of tourism firms. However, customers expect reciprocity, honesty, transparency, and flexibility from tourism firms. The misalignment of practices and routines caused value co-destruction during the service mega-disruption of COVID-19. The paper suggests that value co-creation can be achieved when actors demonstrate altruism, solidarity, and shared intentions to protect the well-being of the ecosystem's actors.
ANNALS OF TOURISM RESEARCH
(2022)
Article
Business
Cristina Mele, Tiina Tuominen, Bo Edvardsson, Javier Reynoso
Summary: Self-adjustment processes are crucial for ensuring service system viability. This article provides a novel conceptualization of self-adjustment in the context of value co-creation routines. The study shows how self-adjustment emerges in a case of an elderly care home adopting smart sensing technology, leading to novel value co-creation outcomes. It argues that routine dynamics contribute to self-adjustment by integrating and aligning actors' schemas, resources, and value co-creation performances.
JOURNAL OF BUSINESS RESEARCH
(2023)
Article
Hospitality, Leisure, Sport & Tourism
Ioannis Assiouras, Niklas Vallstrom, George Skourtis, Dimitrios Buhalis
Summary: This study investigates the principles and factors influencing interaction for resource integration during service mega-disruptions in the tourism ecosystem. The study reveals that following interaction principles such as willingness to exchange, access to information, dialogue, transparency, coordination, adaptation, and informed risk assessment leads to value co-creation, while failure to follow these principles can result in value no-creation or value co-destruction. The most critical factors influencing interaction for resource integration during mega-disruptions are traveler's safety needs, initiation of travel cancellation, sympathy, proactivity, omnichannel communication, effectiveness of technology and employees, and the number of involved actors.
CURRENT ISSUES IN TOURISM
(2023)
Article
Management
Paula Rossi, Sanna Tuurnas
Summary: This article proposes a framework of complex public service systems for understanding public service management based on approaches of PSL, service ecosystems, complexity and conflicts. Conflicts are identified as drivers of service systems transformation, fostering understanding of value co-creation and underlying challenges. Empirical study revealed that conflicts among organizational actors impact understanding of service users' needs, value, roles of actors, and service system transformation in multi-actor, complex, and overlapping service systems.
PUBLIC MANAGEMENT REVIEW
(2021)
Article
Computer Science, Artificial Intelligence
Guoyin Jiang, Tian Luo, Xingjun Liu
Summary: This study explores the evolution of online opinions in the merchant-consumer interaction process from the perspective of value co-creation. The findings indicate that the heterogeneity of consumers, merchants' review display methods, and investment behaviors have an impact on online opinions and merchants' profits.
INFORMATION FUSION
(2022)
Article
Engineering, Multidisciplinary
Rene Chester Goduscheit, Troels Christian Andersen, Andrew Hof, Troels Behrenthz Andersen, Henrik Blach
Summary: This study reveals five different approaches of value co-creation between SMEs and their customers and partners, based on qualitative data from 43 case companies. These findings contribute to the understanding of SMEs' practices in digital service processes.
INTERNATIONAL JOURNAL OF TECHNOLOGY MANAGEMENT
(2023)
Article
Environmental Sciences
Adria Rubio-Martin, Maria Manez-Costa, Manuel Pulido-Velazquez, Alberto Garcia-Prats, Louis Celliers, Ferran Llario, Javier Macian
Summary: Climate services are tools or products to support climate-informed decision making for adaptation to climate change. The market is mainly dominated by public institutions, but efforts have been made to increase private enterprise involvement. The business model perspective is proposed to drive market growth, yet there is a lack of structured knowledge on approaching climate service design and development from a business model standpoint.
Article
Business
Ali Hussain, Muhammad Farrukh Abid, Amjad Shamim, Ding Hooi Ting, Md Abu Toha
Summary: This article covers research on customer market construction, co-creative service design, co-creation value, and other fields. The focus of the research includes consumer behavior, services marketing, and customer co-creation experience. The authors explore the importance and development trends of these areas through empirical studies and literature reviews.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2023)
Article
Green & Sustainable Science & Technology
Ann Vellesalu, Olga Chkanikova, Daniel Hjelmgren, Nicklas Salomonson
Summary: Research on circular product development has become popular, but it lacks understanding of the co-created and dynamic nature of actors in the system. This study explores institutional re-configuration patterns and their influence on resource integration and value co-creation in circular product development. Through a case study in the healthcare workwear supply chain, the findings highlight the importance of interdependencies and the levels within a service ecosystem for value co-creation.
JOURNAL OF CLEANER PRODUCTION
(2023)
Article
Management
Carl Kuhl, Heather Dawn Skipworth, Michael Bourlakis, Emel Aktas
Summary: This study examines the impact of macro-, meso- and micro-level contextual factors on the circularity of product service systems. The findings reveal that maintenance, repairs, and refurbishment pose significant barriers to resource loops. A firm's environmental awareness plays a crucial role in the contribution of PSS to circularity. The study also proposes three levels of circularity maturity and provides a framework of enablers and barriers at different levels.
INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
(2023)
Article
Business
Thomas Schulz, Sina Zimmermann, Markus Boehm, Heiko Gewald, Helmut Krcmar
Summary: In recent years, there has been a shift from goods-dominant to service-dominant business logic, with companies like Daimler AG and the BMW Group providing services in addition to products. Despite the potential for smart mobility, services like the Reach Now app have relatively low user numbers.
TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE
(2021)
Article
Hospitality, Leisure, Sport & Tourism
Xiya Zhang, M. S. Balaji, Yangyang Jiang
Summary: This study explores the process of guest-robot value co-creation in restaurants. The findings indicate that guest perception of service robot attributes and interaction comfort play important roles in value co-creation. The results offer strategic guidance for restaurant managers and service robot designers.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
(2022)
Article
Engineering, Industrial
T. Ramjaun, V. S. Rodrigues, M. Kumar
Summary: This research paper investigates how horizontal collaboration among small businesses can support supply chain activities and lead to network enhancement. The findings suggest that successful horizontal initiatives require the formation of a unifying umbrella organization, and the management resources needed should not be underestimated. Social mechanisms can also contribute to network development, but the relationship between the umbrella organization and its members needs to be formalized.
PRODUCTION PLANNING & CONTROL
(2022)
Article
Management
Maneesh Kumar, Madeleine Pullman, Tatiana Bouzdine-Chameeva, Vasco Sanchez Rodrigues
Summary: This paper investigates how hub-firms in a regional industrial cluster orchestrate resources to enhance the innovation capabilities of member firms, and how this role evolves as innovation projects progress. The study reveals the crucial role played by the cluster hub-firm in structuring, bundling, and leveraging resources to create and fund project teams. The research contributes to the understanding of the hub-firm's role in regional clusters and provides insights into resource orchestration for collaborative innovation projects.
INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
(2022)
Review
Environmental Sciences
Diego Tlapa, Guilherme Tortorella, Flavio Fogliatto, Maneesh Kumar, Alejandro Mac Cawley, Roberto Vassolo, Luis Enberg, Yolanda Baez-Lopez
Summary: This study aims to assess the effects of lean practices and digital technologies (DTs) on healthcare services and provide a comprehensive understanding of their dynamics. Through a systematic review, the study found that most improvement interventions relied on lean methodology supported by simulation and automation technologies. The interventions mainly focused on patient flow outcomes and showed positive effects on access to service and utilization of services.
INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH
(2022)
Article
Business
Ai Qiang Li, Bjorn Claes, Maneesh Kumar, Pauline Found
Summary: This paper explores the governance mechanisms for value co-creation in PSS business ecosystems and identifies both internal and external mechanisms used by PSS providers. The study reveals five challenges in managing these mechanisms and provides guidance for PSS providers in developing effective governance mechanisms.
INDUSTRIAL MARKETING MANAGEMENT
(2022)
Article
Management
Ida Gremyr, Andrea Birch-Jensen, Maneesh Kumar, Nina Lofberg
Summary: The purpose of this study is to explore the potential evolution of quality functions in the digital age and the increasing focus on services. The findings suggest that customer feedback-based activation triggers can contribute to the development of absorptive capacity in the quality function, particularly when there are established processes in place. However, personalized feedback lacks established processes. The study highlights the importance of developing digital capabilities to effectively engage in value co-creation.
INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
(2022)
Article
Information Science & Library Science
Guilherme Tortorella, Paulo A. Cauchick Miguel, Enzo Frazzon, Alberto Portioli-Staudacher, Maneesh Kumar
Summary: This paper explores the expectations, drivers, and barriers for teaching and learning in Industry 4.0, and examines their contribution to knowledge management. The study found that these factors are interrelated and impact multiple knowledge management activities. The results suggest the need for further research and raise awareness among instructors and lecturers.
KNOWLEDGE MANAGEMENT RESEARCH & PRACTICE
(2023)
Article
Engineering, Industrial
Alexandre Luis Prim, Kenyth Alves de Freitas, Ely Laureano Paiva, Maneesh Kumar
Summary: SMEs rely more on external partners to access resources for developing their quality capabilities due to limited internal resources. This study explores how firms of different sizes and internal resource characteristics interact with the external environment to develop their quality capabilities. The findings suggest that internal resources play an important role in determining firms' co-evolutionary paths for developing quality capabilities. Large firms primarily rely on internal development, while SMEs actively engage with the environment, which affects their co-evolutionary paths. This study also provides guidance for managers to implement strategies for developing quality capabilities.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2023)
Article
Engineering, Industrial
Fatemeh Monshizadeh, Mohammad Reza Sadeghi Moghadam, Taha Mansouri, Maneesh Kumar
Summary: This paper proposes an Industry 4.0 readiness model based on fuzzy cognitive maps, which is validated through literature reviews and questionnaires on readiness requirements. With this model and the fuzzy cognitive map method, relevant concepts can be identified, and complex cause-effect relationships can be predicted to increase readiness degree.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2023)
Review
Environmental Sciences
Abey Jose, Guilherme L. L. Tortorella, Roberto Vassolo, Maneesh Kumar, Alejandro F. F. Mac Cawley
Summary: This study aims to analyze the competence requirements for adopting Healthcare 4.0 technologies. The results show that technical competence and the skills for Internet of Things (IoT) applications are prominent contributors to the literature, while the competence requirements for handling processing and actuation technologies are not prevalent.
INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH
(2023)
Article
Engineering, Industrial
Guilherme Tortorella, Flavio S. Fogliatto, Maneesh Kumar, Vicente Gonzalez, Matthew Pepper
Summary: The findings indicate that I4.0 moderates the relationship between ST practices and performance, to an extent and direction that varied according to the focus of the technologies and practices adopted.
JOURNAL OF MANUFACTURING TECHNOLOGY MANAGEMENT
(2023)
Article
Computer Science, Interdisciplinary Applications
Vishal Gupta, Rony Mitra, Frank Koenig, Maneesh Kumar, Manoj Kumar Tiwari
Summary: This article explores the maintenance of airports' baggage handling systems and examines the use of predictive maintenance as an alternative to periodic maintenance. The unique challenges faced by baggage handling systems, such as random noise from IoT sensors and complex interconnected components, are discussed. The article proposes a scalable and cost-effective maintenance 4.0 solution using real-time sensor data. An algorithm is presented to differentiate between anomaly detection and outlier detection and remove irrelevant data. Integrated machine learning techniques are employed to detect and diagnose defects early on. The article also compares the performance of different machine learning algorithms and suggests future research directions.
COMPUTERS & INDUSTRIAL ENGINEERING
(2023)
Article
Management
Tyson Browning, Maneesh Kumar, Nada Sanders, ManMohan S. Sodhi, Matthias Thuerer, Guilherme L. Tortorella
Summary: This study proposes an approach to rebuilding supply chains for resilience against systemwide disruptions. The authors focus on innovation in forecasting, supply chain risk management, and product design to enhance supply chain resilience. The study finds that all three areas have evolved in response to the challenges caused by the pandemic, including the shift from statistical forecasting to human-augmented forecasting with visual analytics, the transition from enterprise to supply chain risk management, and the shift from design-for-manufacturability to design-for-adaptability. These approaches must work together to build a resilient supply chain.
INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
(2023)
Article
Management
Desiree H. van Dun, Maneesh Kumar
Summary: This study explores how managers influence employees' acceptance of Industry 4.0 technology adoption. It suggests that a transformational leadership style and emotional intelligence are key factors in promoting employee acceptance and use of Industry 4.0 technologies.
INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
(2023)
Article
Geography
Juliette Wilson, Vasco Sanchez Rodrigues, Ciaran Mac An Bhaird, Maryam Lotfi, Maneesh Kumar, Donagh Horgan, Sarah Dodd, Mike Danson
Summary: This paper explores the potential of the craft beer sector for regional development, focusing on Wales, Scotland, and Ireland. It traces the historical journey of this sector and examines the complex interactions between brewing, society, policy, and the economy. The authors review current policies and sectoral realities in the Celtic context and propose a grounded and holistic vision of regional craft-brewing policies, particularly in terms of circular and zero-waste ecosystems.
REGIONAL STUDIES REGIONAL SCIENCE
(2023)
Article
Management
Timothy I. I. Ramjaun, Madeleine Pullman, Maneesh Kumar, Vasco Sanchez Rodrigues
Summary: This article investigates the use of collaborative procurement as a sourcing strategy for small enterprises to reduce material supply costs. The study focuses on the craft brewing industry and examines the viability and benefits/limitations of joint procurement activities. The research findings highlight the challenges faced by small businesses in implementing collaborative procurement and its impact on the economic benefits.
INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
(2023)
Article
Engineering, Industrial
Hiroshi Matsuhisa, Nobuo Matsubayashi
Summary: This study investigates the formation of an alliance between competing manufacturers and a monopolistic platform retailer, and analyzes the impact of the degree of differentiation among manufacturers on the formation of the alliance and the profitability of the retailer.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2024)
Article
Engineering, Industrial
Lingxuan Kong, Ge Zheng, Alexandra Brintrup
Summary: Supply Chain Financing is used to optimize cash flows in supply networks, but recent scandals have shown inefficiencies in risk evaluation. This paper proposes a Federated Learning framework to address order-level risk evaluation.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2024)
Article
Engineering, Industrial
Jing Gu, Xinyu Shi, Junyao Wang, Xun Xu
Summary: The asymmetric market power between a firm and its partners negatively affects the firm's financial performance. Building relationships with suppliers or customers that have matched market power is the best approach. The strength of the buyer-supplier relationship amplifies the negative impact of asymmetric market power, while the level of relationship embeddedness reduces its negative effect. Moreover, firm-specific institutional, industry, and regional economic heterogeneities also influence the financial impact of asymmetric market power.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2024)
Article
Engineering, Industrial
Yu Du, Jun-qing Li
Summary: This study investigates the group scheduling of a distributed flexible job shop problem using the concrete precast process. The proposed solution utilizes three coordinated double deep Q-networks (DQN) as a learn-to-improve reinforcement learning approach. The algorithm shows superiority in minimizing costs and energy consumption.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2024)
Article
Engineering, Industrial
Xiaoyu Yan, Weihua Liu, Ou Tang, Jiahe Hou
Summary: This study analyzes the market amplification effect and the impact of entrant's overconfidence on a two-sided platform. The results show that overconfident entrants can lead to price increases and benefit both the existing firms and themselves to a certain extent.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2024)
Article
Engineering, Industrial
Illya Kaynov, Marijn van Knippenberg, Vlado Menkovski, Albert van Breemen, Willem van Jaarsveld
Summary: The One-Warehouse Multi-Retailer (OWMR) system is a typical distribution and inventory system. Previous research has focused on heuristic reordering and allocation strategies, which are time-consuming and problem-specific. This paper proposes a Deep Reinforcement Learning (DRL) algorithm for OWMR problems, which infers a multi-discrete action distribution and improves performance with a random rationing policy.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2024)
Article
Engineering, Industrial
Yimeng Sun, Ruozhen Qiu, Minghe Sun
Summary: This study considers a multi-period inventory management problem for a retailer offering limited-time discounts and having a joint service-level requirement under demand uncertainty. It proposes a double-layer iterative approach to solve the problem and maximize total profit while balancing the service level using a posteriori method and an affinely adjustable robust chance-constrained model.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2024)
Article
Engineering, Industrial
Anas Neumann, Adnene Hajji, Monia Rekik, Robert Pellerin
Summary: This paper presents a new mathematical formulation for planning and scheduling activities of Engineer-To-Order (ETO) projects, along with a new ETO strategy to reduce the impacts of design uncertainty. The study proposes a hybrid Layered Genetic Algorithm combined with an adaptive Lamarckian learning process (LLGA) and compares it with the branch-and-cut procedure of CPLEX. The results show good performance of the proposed mathematical model for small and medium-sized instances.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2024)
Article
Engineering, Industrial
Thilini Ranasinghe, Chanaka D. Senanayake, Eric H. Grosse
Summary: Production systems are undergoing transformative changes, necessitating adaptability from human workers. This study developed an analytical model to account for stochastic processing times and learning heterogeneity, revealing insights into system performance.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2024)
Article
Engineering, Industrial
Sunil Tiwari, Pankaj Sharma, Ashish Kumar Jha
Summary: Black Swan events such as the COVID-19 pandemic and the Suez Canal blockage have a significant impact on firms' technology adoption decisions, especially in terms of disruptions and digitalization in the supply chains. This study investigates the influence of institutional forces and environmental contingencies on supply chain digitalization from an institutional and contingency theory perspective. The findings emphasize the importance of organizational readiness and people readiness, including top management involvement and employee training, in facilitating digitalization.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2024)
Article
Engineering, Industrial
Fabio Neves-Moreira, Pedro Amorim
Summary: Omnichannel retailers are using stores as distribution centers to provide faster online order fulfillment services. However, in-store picking operations can impact the offline customer experience. To address this, we propose a Dynamic In-store Picker Routing Problem (diPRP) that minimizes customer encounters while fulfilling online orders. Our solution approach combines mathematical programming and reinforcement learning to find efficient picking policies that reduce customer encounters.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2024)
Article
Engineering, Industrial
Richard Kraude, Ram Narasimhan
Summary: In this study, the relationship between Vertical Integration (VI) and Environmental Performance (EP) is examined, revealing that highly integrated firms produce less waste but engage in fewer environmental initiatives. These findings are crucial for understanding the impact of stakeholder exposure on organizational behavior.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2024)
Review
Engineering, Industrial
Korina Katsaliaki, Sameer Kumar, Vasilis Loulos
Summary: This research conducts a systematic literature review (SLR) and content analysis on Supply Chain Coopetition (SCC) through the PRISMA framework. It examines the theory of coopetition and organizational relationships in intra-firm and inter-firm supply chains, focusing on collaboration between rival manufacturers. The study identifies structures and mechanisms of coopetition, such as buyer-supplier coopetition, supply networks coopetition, and production and distribution/logistics coopetition. It provides a holistic approach to SCC management practices and serves as a guide for future research.
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
(2024)
