Journal
ENTERPRISE INFORMATION SYSTEMS
Volume 13, Issue 9, Pages 1195-1216Publisher
TAYLOR & FRANCIS LTD
DOI: 10.1080/17517575.2019.1650960
Keywords
Small-and-medium enterprises; enterprise systems; critical success factors; ERP implementation; hermeneutics
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This study employs the critical hermeneutic approach to identifying current knowledge limitations and propose future research directions. Through five hermeneutic cycles of review, analysis, synthesis and interpretation of the existing literature and success stories reported by 30 small-and-medium enterprises (SMEs), this study identifies critical success factors (CSFs) that are unique to SMEs, frequently cited in the literature, and influential as perceived by SMEs. The study offers contributions by providing a synthesis of CSFs for SMEs; highlighting current knowledge gaps; proposing avenues for future research; and demonstrating the suitability of the critical hermeneutic approach to studying CSFs for ES implementation.
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