A text analytics approach for online retailing service improvement: Evidence from Twitter

Published 2019 View Full Article

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Title
A text analytics approach for online retailing service improvement: Evidence from Twitter
Authors
Keywords
Online retailing, Social media research, Text analytics, Topic modelling, Sentiment analysis
Journal
DECISION SUPPORT SYSTEMS
Volume 121, Issue -, Pages 37-50
Publisher
Elsevier BV
Online
2019-04-16
DOI
10.1016/j.dss.2019.03.002

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