Article
Computer Science, Software Engineering
Domingo Gaitero, Marcela Genero, Mario Piattini
Summary: The innovative method called SevenWeeks developed by Proceso Social helps SMEs to create or improve their quality and security management systems in just seven weeks, with a view to obtaining ISO certifications. The method has been proven effective and useful by 26 Spanish companies.
JOURNAL OF SYSTEMS AND SOFTWARE
(2021)
Article
Management
Raissa Souto Maior Correa de Carvalho, Denise Dumke de Medeiros
Summary: SMEs play a crucial role in the economy of countries but are impacted by the economic crisis caused by the Covid-19 pandemic. Strengthening ISO 9001 certification is essential for enhancing the competitiveness of SMEs.
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
(2022)
Article
Business
Christian Valery Tayo Tene, Olivier Boiral, Inaki Heras-Saizarbitoria
Summary: This article examines the role of quality management in the internalization of environmental practices. Results show the contrasting roles played by ISO standards in corporate environmental management, with varying levels of integration based on the internalization of quality management and institutional pressures.
BUSINESS STRATEGY AND THE ENVIRONMENT
(2021)
Article
Green & Sustainable Science & Technology
Renata Czodorova, Jozef Gnap
Summary: ISO 9001 is a widely adopted standard that sets requirements for quality management systems. This study investigates the impact of implementing a quality management system based on the ISO 9001 standard on the performance of selected transport companies. The findings show that the selected transport companies experienced significant positive differences in indicators such as profitability of assets, profitability of sales, size, and age after obtaining ISO 9001 certification.
Article
Green & Sustainable Science & Technology
Claudia Sousa Silva, Jose Magano, Ana Matos, Teresa Nogueira
Summary: This study suggests that integrating sustainability into Quality Management Systems can be a viable pathway to developing the Emergency paradigm, with leadership playing a crucial role. The results show that leadership is a critical element in QMS performance, especially in enhancing transformational leadership. Quality managers recognize the challenges of committing all employees to the sustainability journey.
Article
Management
Patricia F. S. Siltori, Izabela Simon Rampasso, Vitor W. B. Martins, Rosley Anholon, Dirceu Silva, Jefferson Souza Pinto
Summary: This study aimed to analyze the main benefits of ISO 9001:2015 implementation and certification in Brazilian companies, revealing improvements in business processes quality, reduction of errors and defects, enhancements in documentation processes, customer satisfaction, as well as cost savings, market share and sales volume improvements. The findings provide valuable insights for academics and managers, and suggest potential opportunities to enhance the benefits of ISO 9001 through different managerial approaches.
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
(2021)
Article
Green & Sustainable Science & Technology
Marina Zizakov, Teodora Vuckovic, Srdan Vulanovic, Dusanka Dakic, Milan Delic
Summary: This study emphasizes the importance of quality management and knowledge management in the direct, mediating, and total effect on an organization's process innovations. The double-reflective second-order construct model was analyzed following methodology guidelines, and partial least squares structural equation modeling (PLS-SEM) was used to test hypotheses and investigate relations between latent factors. Results from 264 Serbian companies implementing ISO 9001 standard indicate the direct effect of quality management on process innovations and the mediating effect of knowledge management on process innovation.
Article
Management
Laura Bravi, Federica Murmura
Summary: The study evaluated the impact of the ISO 9001 standard 2015 version on companies, finding that larger companies have more mature QMS and a stronger perception of benefits. Smaller companies primarily seek certification for external reasons, while larger ones have more internal motivations.
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
(2022)
Article
Business
Daniel Prajogo, Janto Haman, Adegoke Oke
Summary: In addition, our findings highlight that the impact is mediated by the complexity of processes within client firms. This study adds to the existing literature on ISO 9001 that has predominantly focused on the implementation of the standard and its outcomes. The research offers practical insights and guidance for certification bodies in terms of evaluating and satisfying client firms with their auditing services.
IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT
(2022)
Article
Nursing
Maria Angeles Tebar Betegon, Victor Baladron Gonzalez, Natalia Bejarano Ramirez, Alejandro Martinez Arce, Juan Rodriguez De Guzman, Francisco Javier Redondo Calvo
Summary: Simulation training has traditionally focused on healthcare professional development but is now being used more broadly to enhance quality and management models. This project utilized Lean principles and tools to achieve ISO 9001:2015 certification for an Advanced Simulation Centre. The results showed successful implementation of customer-centered processes based on risk thinking and Lean principles.
CLINICAL SIMULATION IN NURSING
(2021)
Article
Business
Daniel Prajogo, Anand Nair, Pavel Castka
Summary: The article advances the knowledge on ISO 9001 implementation by examining the roles of external auditors and certification bodies. The findings show that the quality of external auditors enhances operational outcomes and strengthens the relationship between ISO 9001 implementation and operational outcomes. On the other hand, the reputation of certification bodies has a positive direct effect on market-oriented outcomes and its effect is strengthened by the quality of ISO 9001 implementation.
IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT
(2022)
Article
Agricultural Economics & Policy
Zhiqing Yang, Peiyao Liu, Lianfa Luo
Summary: This study investigates the causal relationship between the adoption of ISO 9001 quality certification and agri-food exports in Chinese listed firms from 2000 to 2016. The findings suggest that ISO 9001 certification positively affects the exports of agri-food firms and promotes exports through increased innovation activities. Additionally, the export effects are greater for food manufacturing firms and non-state-owned enterprises. These findings have important implications for China's food and agricultural development strategy, emphasizing the transition from quantity expansion to quality enhancement.
Article
Social Sciences, Interdisciplinary
Angelica Martinez-Zarzuelo, Jesus Miguel Rodriguez-Mantilla, Maria Jose Fernandez-Diaz
Summary: This study evaluated the impact of ISO:9001 on school climate and satisfaction in schools. Results showed a medium level impact on teachers, students, and families. Analyses revealed interactions between the impact of implementing the QMS on improvements based on position and age.
EVALUATION AND PROGRAM PLANNING
(2022)
Review
Management
Jan Lenning, Ida Gremyr
Summary: Through a systematic literature review, this paper identifies the main causes, areas, and suggestions for improving internal audits, emphasizing the need to focus more on improvement rather than compliance, and the importance for auditors to enhance their knowledge, skills, and audit planning.
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
(2022)
Article
Management
Muhammad Ikram, Qingyu Zhang, Robert Sroufe
Summary: This research analyzes and forecasts trends in ISO 9001 certification for China, Italy, Germany, Japan, the United Kingdom, and India, with Germany expected to continue leading in certifications. Japan and the UK are found to require more time for ISO 9001 certifications to double compared to other countries. The study provides valuable insights for policymakers and offers new opportunities for further research.
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
(2021)
