Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews

Published 2018 View Full Article

  1. Home
  2. Publications
  3. Publication Search
  4. Publication Details
Title
Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews
Authors
Keywords
Electronic WOM, Unstructured data, Service quality, Correspondence analysis, Structural topic model
Journal
EXPERT SYSTEMS WITH APPLICATIONS
Volume 116, Issue -, Pages 472-486
Publisher
Elsevier BV
Online
2018-09-18
DOI
10.1016/j.eswa.2018.09.037

Ask authors/readers for more resources

Protocol

Community support

Reagent

Community support

Reprint

Contact the author

Find Funding. Review Successful Grants.

Explore over 25,000 new funding opportunities and over 6,000,000 successful grants.

Explore

Add your recorded webinar

Do you already have a recorded webinar? Grow your audience and get more views by easily listing your recording on Peeref.

Upload Now
Webinars Posters Questions Hubs Funding Journals Articles Connect Collections Reviewers About Us FAQs Mobile App Privacy Policy Terms of Use
© Peeref 2019-2024. All rights reserved.