Article
Multidisciplinary Sciences
Nurul Hidayah Watimin, Hasmah Zanuddin, Mohamad Saleeh Rahamad, Elaheh Yadegaridehkordi
Summary: Social media comments provide valuable insights into users' sentiment and crisis prediction. By applying framing theory to analyze comments, we found that economic consequences and responsibility attributes are correlated with emotion and reaction. News reporting with economic and responsibility attributes frame triggers negative sentiment, serving as a pre-crisis detection method to assist law enforcement agencies and other stakeholders in preventing criminal activities on social media.
Article
Business
Ashlee Morgan, Violetta Wilk
Summary: The study on the online sentiment of social media users regarding the 2018 Cricket Australia ball tampering crisis revealed that sentiment towards the brand of Cricket Australia shifted dramatically over time. Social media users' response progressed through four predominant stages: framing and identity development, sense making, accountability, and vigilant rebuilding. These findings emphasize the importance for brands in crisis situations to consider public response and social media user-generated content when formulating communication and recovery strategies.
PUBLIC RELATIONS REVIEW
(2021)
Article
Business
Matthew J. Hornsey, Cassandra M. Chapman, Heidi Mangan, Stephen La Macchia, Nicole Gillespie
Summary: Through three experiments, it was found that consumer trust decreases more significantly when an organization is described as a nonprofit, possibly due to higher ethical expectations people have for nonprofits. This drop in trust affects consumer intentions and word of mouth intentions. No evidence was found to support the idea that a nonprofit's moral reputation can protect it from negative consequences of transgressions.
JOURNAL OF BUSINESS ETHICS
(2021)
Article
Communication
Daniel E. Bergan, Alan Rojas, Ian Briggs, Emily Andersen
Summary: Several influential theories predict that dramatic policy change occurs when problems are reframed. However, there is little direct evidence of how framing messages influence policymaker attitudes, perceptions, and behaviors. In an online survey of local policymakers in Illinois, different media frames of the opiate epidemic were found to influence policymaker attitudes and attributions of responsibility. The study concludes with implications for framing theory and its role in theories of policymaking.
HEALTH COMMUNICATION
(2023)
Review
Computer Science, Information Systems
Sebastian Schoetteler, Sven Laumer, Heidi Schuhbauer
Summary: Employees often use enterprise social media (ESM) for communication, collaboration, and knowledge sharing, leading to ESM networks. Research has shown that the consequences for employees largely depend on their positions in these networks. However, a synthesis of these studies is lacking, hindering a holistic understanding of the effects on employees and identifying research gaps. This paper addresses these gaps by reviewing literature and proposing a research agenda.
BUSINESS & INFORMATION SYSTEMS ENGINEERING
(2023)
Article
Multidisciplinary Sciences
Sujuan Zheng, Guangqing Yang, Shuhan Chen
Summary: Product-harm crises have negative impacts on sales, reputation, and financial value of firms, requiring crisis managers to adopt appropriate response strategies aligned with responsibility attribution. This study analyzes the stock market's reaction to different response strategies used by Chinese listed firms during product-harm crises, providing recommendations for managers to formulate effective strategies.
Article
Business, Finance
Maryam Firoozi, Chih Hao Ku
Summary: This study investigates the incorporation of social media platforms in a firm's broader communication channels during a crisis, and the demand for accountability during critical times in a digitized era. The case study on Yahoo's data breach reveals that Yahoo manages its communication channels during the crisis by limiting and expanding its front stages, while an ongoing accountability process undermines its accountability. Social media audiences challenge Yahoo's control and demand accountability.
ACCOUNTING AUDITING & ACCOUNTABILITY JOURNAL
(2023)
Article
Humanities, Multidisciplinary
Colin Klein, Ritsaart Reimann, Ignacio Ojea Quintana, Marc Cheong, Marinus Ferreira, Mark Alfano
Summary: Twitter has played a crucial role in the Black Lives Matter (BLM) movement, both in spreading information and organizing protests. However, it has also been used by right-wing accounts to counter the movement. The study analyzes millions of tweets over 2 years to understand the dynamics of attention and rhetoric surrounding BLM.
HUMANITIES & SOCIAL SCIENCES COMMUNICATIONS
(2022)
Article
Information Science & Library Science
Carol Xiaojuan Ou, Xiaowei Zhang, Spyros Angelopoulos, Robert M. Davison, Noury Janse
Summary: This study addresses a gap in the Information Management literature by examining the relationships among security breaches, organization response strategies, and consumers' threat and coping appraisals. The findings suggest that the response strategies adopted by organizations after a security breach significantly impact consumers' reactions. This research has important implications for both theory and practice.
INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
(2022)
Article
Social Sciences, Interdisciplinary
Foo Nin Ho, Nga Ho-Dac, J. Sonia Huang
Summary: This study investigates how Facebook users perceive the benefits and risks of self-disclosure, protection behavior, and message valence before, during, and after the data breach scandal. The researchers used a framework based on the Protection Motivation Theory and tested the relationships with trust as a mediator. The results show that Facebook users become more cautious and engage in more protection behavior after the data breach, but they still value the benefits of social media more than the perceived risks, which supports the consumer privacy paradox. The study discusses implications for consumer protection, privacy laws, policies, and regulations.
Article
Communication
Xiaochen Zhang, Jonathan Borden
Summary: This study proposes a linguistic category approach to framing called Linguistic Inference Framing, which explores the effects of implicit inference language frames on audience perceptions. Study 1 demonstrates that a high inference language frame results in higher attribution perceptions in a corporate crisis. Study 2 shows that high inference language frame and social identity both influence attribution, future crisis occurrence, and unethical perceptions in a political crisis.
MASS COMMUNICATION AND SOCIETY
(2023)
Article
Computer Science, Interdisciplinary Applications
Dennis Assenmacher, Derek Weber, Mike Preuss, Andre Calero Valdez, Alison Bradshaw, Bjorn Ross, Stefano Cresci, Heike Trautmann, Frank Neumann, Christian Grimme
Summary: Computational social science evaluates social interaction using computational and statistical methods, with public availability of data sets being essential for reliable research. Restrictions on data sharing for social media analytics research create challenges for replicability, prompting the proposal of a new evaluation framework to address these issues.
SOCIAL SCIENCE COMPUTER REVIEW
(2022)
Article
Psychology, Multidisciplinary
Eugene Y. Chan, Mauricio Palmeira
Summary: Apologies for data breaches have little impact on brand trust and purchase intentions of conservatives (as compared to liberals). This is due to their entity (incremental) beliefs, leading them to view firms as unlikely to change even after an apology.
COMPUTERS IN HUMAN BEHAVIOR
(2021)
Article
Multidisciplinary Sciences
Shihui Feng, Alec Kirkley
Summary: The study emphasizes the importance of integrating online and offline data for crisis management, revealing the interdependence between policy development, public emotional responses, and local mobility. It also suggests that online emotional responses can predict offline activities, although the correlation with local cases and deaths is relatively weak.
SCIENTIFIC REPORTS
(2021)
Article
Computer Science, Information Systems
Andrey Rodrigues, Maria Lucia Bento Villela, Eduardo Luzeiro Feitosa
Summary: Online Social Networks (OSNs) are widely used, but they come with privacy risks such as identity theft, cyberstalking, and information leakage. This paper introduces PTMOL as a language for modeling privacy threats in OSNs, aiming to address these threats at the design level. Two studies were conducted to evaluate PTMOL's use, indicating that it can be incorporated into software development during the design phase, helping designers make preemptive decisions about user privacy risk and introduce privacy measures early in the development cycle of OSNs.
Article
Management
Romilla Syed, Gurpreet Dhillon, Jason Merrick
Article
Psychology, Multidisciplinary
Romilla Syed, Maryam Rahafrooz, Jeffrey M. Keisler
COMPUTERS IN HUMAN BEHAVIOR
(2018)
Article
Psychology, Multidisciplinary
Gurpreet Dhillon, Tiago Oliveira, Romilla Syed
COMPUTERS IN HUMAN BEHAVIOR
(2018)