Interruption and Forgetting in Knowledge-Intensive Service Environments

Sequence effects in service bundles: Implications for service design and scheduling

(2013) Michael Dixon et al.   JOURNAL OF OPERATIONS MANAGEMENT

Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality

(2012) Liana Victorino et al.   PRODUCTION AND OPERATIONS MANAGEMENT

DETERMINISTIC TIME-VARYING DEMAND LOT-SIZING MODELS WITH LEARNING AND FORGETTING IN SETUPS AND PRODUCTION

(2010) HUAN NENG CHIU et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Analysis and Improvement of Information-Intensive Services: Evidence from Insurance Claims Handling Operations

(2010) Uday M. Apte et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Effect of Learning and Forgetting on Batch Sizes

(2010) Sunantha Teyarachakul et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Service Interruptions in Large-Scale Service Systems

(2009) Guodong Pang et al.   MANAGEMENT SCIENCE

Managing White-Collar Work: An Operations-Oriented Survey

(2009) Wallace J. Hopp et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Design, Implementation, and Assessment of a Radiology Workflow Management System

(2008) Mark J. Halsted et al.   AMERICAN JOURNAL OF ROENTGENOLOGY

Performance analysis of a focused hospital unit: The case of an integrated trauma center

(2008) Nancy Lea Hyer et al.   JOURNAL OF OPERATIONS MANAGEMENT

History of offshoring knowledge services

(2007) Richard Metters et al.   JOURNAL OF OPERATIONS MANAGEMENT