Optimal Workforce Mix in Service Systems with Two Types of Customers

Published 2010 View Full Article

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Title
Optimal Workforce Mix in Service Systems with Two Types of Customers
Authors
Keywords
-
Journal
PRODUCTION AND OPERATIONS MANAGEMENT
Volume 14, Issue 2, Pages 218-231
Publisher
Wiley
Online
2010-08-12
DOI
10.1111/j.1937-5956.2005.tb00020.x

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