DYNAMIC ROUTING POLICIES FOR MULTISKILL CALL CENTERS

Published 2008 View Full Article

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Title
DYNAMIC ROUTING POLICIES FOR MULTISKILL CALL CENTERS
Authors
Keywords
-
Journal
PROBABILITY IN THE ENGINEERING AND INFORMATIONAL SCIENCES
Volume 23, Issue 01, Pages 101
Publisher
Cambridge University Press (CUP)
Online
2008-11-13
DOI
10.1017/s0269964809000096
References
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