Patient Streaming as a Mechanism for Improving Responsiveness in Emergency Departments

The “W” network and the dynamic control of unreliable flexible servers

(2011) Soroush Saghafian et al.   IIE TRANSACTIONS

Pooling strategies for call center agent cross-training

(2009) Eylem Tekin et al.   IIE TRANSACTIONS

Priority Assignment Under Imperfect Information on Customer Type Identities

(2009) Nilay Tanık Argon et al.   M&SOM-Manufacturing & Service Operations Management

Systematic Review of Emergency Department Crowding: Causes, Effects, and Solutions

(2008) Nathan R. Hoot et al.   ANNALS OF EMERGENCY MEDICINE

Adding More Beds to the Emergency Department or Reducing Admitted Patient Boarding Times: Which Has a More Significant Influence on Emergency Department Congestion?

(2008) Rahul K. Khare et al.   ANNALS OF EMERGENCY MEDICINE

A multi-class queuing network analysis methodology for improving hospital emergency department performance

(2008) Jeffery K. Cochran et al.   COMPUTERS & OPERATIONS RESEARCH

Assessing the impact of streaming in a regional emergency department

(2008) Leigh Kinsman et al.   Emergency Medicine Australasia

Partitioning of Servers in Queueing Systems During Rush Hour

(2008) Bin Hu et al.   M&SOM-Manufacturing & Service Operations Management

To Pool or Not to Pool in Call Centers

(2008) Nico M. van Dijk et al.   PRODUCTION AND OPERATIONS MANAGEMENT