Effect of the customer experience on satisfaction with smartphones: Assessing smart satisfaction index with partial least squares

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Title
Effect of the customer experience on satisfaction with smartphones: Assessing smart satisfaction index with partial least squares
Authors
Keywords
Smartphone, Customer satisfaction index, Smart service CSI model, South Korea
Journal
TELECOMMUNICATIONS POLICY
Volume 39, Issue 8, Pages 627-641
Publisher
Elsevier BV
Online
2014-11-17
DOI
10.1016/j.telpol.2014.10.001

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