Volume Flexibility in Services: The Costs and Benefits of Flexible Labor Resources

Published 2014 View Full Article

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Title
Volume Flexibility in Services: The Costs and Benefits of Flexible Labor Resources
Authors
Keywords
-
Journal
MANAGEMENT SCIENCE
Volume 60, Issue 8, Pages 1884-1906
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Online
2014-01-31
DOI
10.1287/mnsc.2013.1844

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