Journal
MANAGEMENT SCIENCE
Volume 54, Issue 7, Pages 1231-1236Publisher
INFORMS
DOI: 10.1287/mnsc.1070.0849
Keywords
learning; depreciation; professional services
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Organizational knowledge is a critical source of competitive advantage for professional service firms. Learning from experience and sustaining past knowledge are critical to the success of such knowledge-driven firms. We use learning curve theory to evaluate learning and depreciation in professional services. Our results, based on seven years of project data collected from an architectural engineering (A/E) firm, show that ( a) professional services exhibit learning curves, (b) there is virtually no depreciation of knowledge and, ( c) the rate of learning accelerates with experience.
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