A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center

Published 2007 View Full Article

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Title
A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center
Authors
Keywords
-
Journal
MANAGEMENT SCIENCE
Volume 54, Issue 2, Pages 253-265
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Online
2007-12-18
DOI
10.1287/mnsc.1070.0786

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