Using a hybrid method to evaluate service innovation in the hotel industry

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Title
Using a hybrid method to evaluate service innovation in the hotel industry
Authors
Keywords
Choquet integral, Triangular fuzzy numbers, Quantitative scales, Qualitative scales, Service innovation, TODIM
Journal
APPLIED SOFT COMPUTING
Volume 28, Issue -, Pages 411-421
Publisher
Elsevier BV
Online
2014-12-09
DOI
10.1016/j.asoc.2014.11.048

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