Journal
PRODUCTION PLANNING & CONTROL
Volume 26, Issue 14-15, Pages 1171-1187Publisher
TAYLOR & FRANCIS LTD
DOI: 10.1080/09537287.2015.1033490
Keywords
Delphi study; transformation; servitization
Categories
Funding
- EPSRC [EP/K014064/1, EP/K014072/1] Funding Source: UKRI
- Engineering and Physical Sciences Research Council [EP/K014072/1, EP/K014064/1] Funding Source: researchfish
Ask authors/readers for more resources
This paper explores and rationalises the process of servitization adoption across manufacturing firms. A Delphi research methodology has been applied to capture evidence and opinion from 33 senior executives, in 28 different sized organisations, from a cross section of British industry. The findings focus on five areas: (1) servitization and advanced services, (2) transformation: stimulus, drivers and organisational change, (3) impact on the customer and manufacturer, (4) enablers and inhibitors and (5) potential for business and the economy. Six findings are presented and collectively these contribute to our understanding of the broader change management processes that transform manufacturers to compete through advanced services.
Authors
I am an author on this paper
Click your name to claim this paper and add it to your profile.
Reviews
Recommended
No Data Available